Orders placed before 12 pm Monday-Thursday will be posted with our Next Day Shipping. If you place an order after 12 pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday. Please note it's not guaranteed to be delivered the next day and orders  may be affected over bank holidays, promotions and  during sale periods.  

Next Day shipping is free on any orders over £65

For orders under £65, there is a default delivery  charge of  £4.99

We use DPD as a courier and to make it extra secure we ensure the delivery driver asks for a signature when they deliver.

Delivery charges will be calculated at checkout for all international orders. This can start from £15 so please make sure you have checked the cost before checking out. 

We use DHL as a courier for all of our international orders, and typically these are delivered within 2-5 working days after you have placed your order. Please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.

Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you. If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch.

If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.

If you’ve had a changed your mind and want to cancel your order, you must email our Customer Service team within 60 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 60 minute grace period. Please make sure you contact us promptly if you wish to cancel your order.

When you have placed your order, you will receive an automatic confirmation email from our team in HQ. This then allows your order to be sent to the warehouse. Once your order has been picked and the delivery label has been printed, you will be able to track your parcel from door to door.

On the rare occasion that any items from your order are found to be out of stock during the picking process, you will be refunded straight away and notified by our Customer Service team.

If only part of your order is out of stock, the remaining items will still be shipped, regardless of if they make up part of a set. If the remaining items don’t take the total over £65 for free delivery, as long as the initial order value was over £65, then you will not be charged to ship the remaining items. 

If you have any problems, please get in touch directly using the messenger widget.

Alternatively, you can email us at help@chetrock.com