FAQs

How do I make a purchase?

If you know what style you are looking for, you can use our ‘search’ option at the top of the homepage. If you are browsing, you can see our whole collection by clicking here.

Once you have found your chosen item, select your size and colour then click on the 'ADD TO CART' button.

Review the items in your shopping bag by clicking the shopping bag icon at the top of the page. You can use the 'REMOVE' link to delete items from your shopping bag.

Click on ‘CHECKOUT SECURELY’  and enter your payment details to complete your order. 

Do I need an account to place an order?

No, you can shop with us without creating an account. If you do hold an account with us, this means quicker shopping. To create an account, simply click on here to fill in your details. 

I've forgotten my password. What should I do?

If you have forgotten your password, click here.

Which size should I choose?

The Chet Rock team eagerly try on all of the styles each season upon arrival and have given you guidelines on sizing and fit. Here is our size chart.

If you have any questions about sizing please email us on help@chetrock.com for advice. 

What payment methods do you take?

We accept Visa, Visa Electron, Mastercard, Solo, Switch and debit cards and that payment will be debited from your account at the time that your order is placed by Stripe. We also take payments from Paypal.

Is it safe to use my card details online? 
 
We use Paypal & Stripe to ensure that your card details are securely protected.

My favourite styles aren't in stock, when will they be back?

Unfortunately, from time to time certain styles in certain sizes will appear out of stock, this is due to the popular demand of Chet Rock products. We always endeavour to have enough stock to satisfy the needs of our customers but occasionally this isn't possible. We do regularly replenish stock so please check back from time to time. Our customer services team are available Monday - Friday, 0830 - 1700 hrs and will help to find your style or suggest an alternative as soon as they can.

Are all Chet Rock’s products available to buy online?

Chet Rock's online store provides all the latest seasons' products as well as some old favourites. Some stockists may have Chet Rock products that are not available in the online store. If you have found a Chet Rock product on the High Street but not in your size and you can't find it online, please contact us on our Contact Us page (including the style, size and colour) and we will try to find an alternative stockist for you or suggest an alternative style. Chet Rock customer services are available Monday - Friday, 0830 - 1700 hrs and will answer your question as soon as they can.

Where does Chet Rock's online store ship to?

Chet Rock currently ships worldwide. 

We have a UK storefront for shopping in sterling and an EU storefront for shopping in Euro. 

Prices and delivery times for each region can be found on the Delivery Information page.

Why has my payment been rejected?

We have introduced security filters on the site which ensure safer payments for both the company and the customer. If your payment is rejected by risk controls (FMF) it will be down to one of the following filters:

The Address Verification Service does not match your billing details

An AVS is unsupported by your credit/debit card provider

Your card security code does not match

The delivery address is to somewhere we do not deliver to as yet

It is a large order, over £300.00

You are trying to place your order from a country/region (IP address) outside of where we ship to

If you are still having trouble, you can use a Paypal account to pay for your order on our website as an alternative, or please get in contact using the Contact Us page.

How can I track my delivery?

Please ensure to enter an email address and a phone number when placing your order. Once you have completed your order, you will receive a dispatch email with your tracking link. If you have recently placed an order and you think it is overdue, please contact our Customer Services Team here, quoting your order reference number. Chet Rock's customer services are available Monday - Friday, 08:30 - 1700 hrs and will reply to your email as soon as they can.

Will I get a receipt with my order?

You will receive an email confirming your order has been received, which will act as an electronic receipt. 

How do I find out more about Chet Rock and your products?

Chet Rock’s Product information is clearly outlined for each item on their individual description pages.

If you have a more specific question, please contact us through our contact us page. Chet Rock customersServices are available Monday - Friday, 0830 - 1700 hrs and will help you find the answers to your question as soon as they can.

How do I return or exchange an item?

Please check out our Returns info here.

If I’ve bought a Chet Rock item through another shop/website and not your official website and I want to return it, can I get a refund/exchange direct from you?

I’m afraid if the purchase was through another stockist you will need to contact the shop/website you bought it from as our retail site & our stockists are dealt with separately.

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