Chet Rock offer 30 days to return your product from the delivery date.
Items must be returned to us as new with all tags on. We cannot accept any returns if your items have been worn or marked.
We do not provide a free return service so please make sure you send your returned goods safely. We recommend you post your items back using a tracked service as you are responsible for your package until it reaches our warehouse. We cannot be held responsible for any parcels that get lost or damaged on the way back to us.
If you need a new size or colour, please place a new order as we do not offer exchanges.
All items are inspected upon return and, in order to receive a full refund, all items must be returned to us unworn, unused and in the same condition you received them. This includes being sent with their original packaging and all tags and labels attached.
Once your returned items have been checked by our warehouse team. Allow 10 working days (not including weekends and bank holidays) From the date that the parcel arrived back to us for the refund to be processed. Please note, this will exclude any postage and packaging cost. We cannot accept returns for any items that have been worn or marked. This includes, but is not limited to:
Deodorant or aftershave
Pet hair or dander
Please send all returns and exchanges to this address:
Chet Rock Returns
48-50 Fowler Road
Hainault Business Park,
If you have any questions please email us on firstname.lastname@example.org for advice.